Strategies to Improve Morale and Retention in Transportation Management Centers

Abstract

This study examines strategies to improve morale and retention for operators in transportation management centers (TMCs). The research methodology included a literature review, on-site observations of TMC operations, and interviews with operators and managers.  Several strategies to reduce turnover were identified, including (1) formalizing a process for operators to report software issues; (2) enhancing the prestige of performance awards; (3) improving compensation in terms of both hourly wages, timing of raises to occur during periods of high turnover at the one- or two-year employment mark; and (4) improving the TMC work environment by limiting the use of conference rooms overlooking the TMC floor. These findings contribute to the understanding of TMC operations and offer potential strategies for improving operator morale and retention, which may ultimately enhance the efficiency and effectiveness of traffic management operations.