Digital Population Identity Application: Interface Redesign and User Experience Optimization

Abstract

The goal of this study is to improve the user experience of Digital Population Identity Application (DPIA), known as Identitas Kependudukan Digital (IKD), by redesigning its interface used in public administration services in Indonesia. This study utilized a user-centered design-based approach. This study's steps are divided into five: studying user experience, outlining challenges, proposing ideas, developing prototypes, and testing. The data is gathered through interviews with application users and firsthand observation of the application usage process. The application prototype was redesigned in response to the difficulties discovered and then tested on users using quantitative evaluation methodologies in the form of surveys with questions about the application's ease of use. Following the redesign process, the testing results revealed a considerable boost in ease of use, application navigation efficiency, and comfort. The findings of this study are intended to contribute to the development of user-friendly public service applications and can be used as a model for the creation of additional digital systems that entail direct interaction between the community and government services.