Network Performance and Quality of Service Evaluation of GSM Providers in Nigeria

A Case Study of Ambrose Alli University

Abstract

Mobile networks are assessed to enhance customer experience and revenue creation by evaluating network performance. This study examines the performance of two mobile networks at Ambrose Alli University, Nigeria, referred to as Network A and Network B, which provide voice communication services. Key performance indicators (KPIs) for accessibility, retainability, mobility, and service integrity were evaluated using a drive test technique and compared to the Nigerian Communications Commission (NCC)-defined goal for each. The KPI data were combined to provide each network operator’s overall network performance for the chosen drive route—the main campus. The performance of the Wideband Code Division Multiple Access (WCDMA) network for both Networks falls far short of the NCC’s defined KPI target and customer satisfaction. In contrast, the performance of the Global System for Mobile Communications (GSM) network in both Networks is largely satisfactory. This study recommends that network operators regularly analyze, optimize, and enhance the services they offer to subscribers, as well as invest in network resources to fulfill consumer expectations and boost revenue creation.