Impact of RPA in the Banking Sector: A case study of KSA
Keywords:Robotic Process Automation, Islamic Rules of Banking, Dependent and Independent Variables
The advancement of technology gives rise to a new phenomenon called automation. The banking system of the Saudi kingdom is under the control of the government and is based on Islamic laws. Automation activities in the banking system ensure productivity growth at the individual level and as a whole. Robotic process automation is one of the emerging technology for the current business world, which is developed for replacing the low productivity efforts of humans with technology-supported high productivity. This research aims to investigate the impacts of Robotic process automation in the banking sector of the Saudi kingdom. RPA is a systematic software robot that works to perform high-level tasks and rule-based performance to support the banking system of Saudi Arabia. RPA is a digital transformation of the banking sector to ensure customer satisfaction and ensure the efficiency of the banking sector. Customer satisfaction is achieved by improving work quality, bringing stability in the performance of employees, fast processing, reducing chances of error, and improving productivity and staff efficiency. This research aims to develop a perspective on customer satisfaction improvement due to the emergence of Robotic Process Automation. Thus, customer satisfaction is the dependent variable, and it depends upon employees' efficiency, chances of performance error, quality of working in the banking sector, and staff efficiency.
Copyright (c) 2022 S M Nazmuz Sakib
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